An AI employee for customer support

Most support volume is the same twenty questions wearing different clothes. Dutta’s Support employee clears those and makes sure the ones that actually need a person reach one quickly.

What it handles

Triages every ticket. Reads the queue as it fills, groups tickets by theme, and ranks them by volume and sentiment so the worst problem is visible before it becomes ten tickets.

Drafts replies in your tone. Writes responses for known issues using your existing macros and voice, with the relevant documentation cited. Drafts wait for approval until you decide they should not.

Resolves the routine. Handles the repeat questions end to end once you have signed off on how — password resets, billing dates, plan mechanics, where-is-my-thing.

Escalates what needs a person. Anything mentioning cancellation, legal exposure, or a customer who is already angry goes to a human unanswered, flagged with the context.

A shift, in order

What it can touch

An AI employee holds scoped credentials — read, write or send, per system — and nothing beyond its mandate. This role is typically granted:

• Helpdesk — read, to triage the queue
• Helpdesk — write, to draft replies
• Documentation — read, so answers cite a source

Where a person stays in the loop

Dutta prepares, drafts and flags; a person approves anything with consequences. For this role that normally means:

• Refunds, credits and goodwill gestures
• Anything touching a cancellation
• The first send of any new reply template

Questions

Hire this role

Pricing is per AI employee on shift; humans are unlimited on every plan. See pricing or tell us the process that eats your team’s week.

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